The first area of attention in building business capability is the development of policies, procedures and processes.

Develop business capability by formalising methods for managing common tasks that:

• provide consistent, high-quality outcomes
• improve customer relations through improved delivery of products/services
• free up staff time to focus on the most important activities
• avoid the confusion of having different methods of doing the same task
• make productive use of technology to improve efficiency.

If you don’t have one in place already, you might consider investing in a quality assurance program.

Investing in raised skill levels of staff is also effective in building business capability.

There is no single best way to improve skill levels. Many businesses use a combination of formal and informal training, coaching and mentoring, on-the-job experience and team-based problem solving to build staff skills.  

Contact your local Business Advisory Service for advice on developing business capability or identifying consultants who can provide assistance.