As your business grows, your technology requirements will change. There will be a need for more sophisticated systems, often requiring change in both hardware, software and telecommunications.
Growth not only impacts the numbers needed (ie more computers, more software licenses, etc), but the application and use of the technology.
A growing company will need to consider:
- what its customers are using and what is required to link with their technology platforms
- how will its goods/services be sold and will there be increased demands on e-business or e-commerce
- how are volumes in processing (ie invoicing, payments, etc) likely to increase
- what processes are currently used, and will be needed in the future
- staff resources, their roles and job functions
- importance of technology to the business, now and in the future, from a strategic and operational point of view
- what systems within the business should be integrated. For instance, should the finance system be linked with the client database or customer relationship management (CRM) system
- what security is needed and is the proper infrastructure in place to ensure data security
- What new functions, roles , systems or processes may need to be created in the future.
Companies often contemplate whether to develop software in-house or buy an off-the-shelf product. Depending on the focus of technology in the business, there might be a resource in- house to develop the software needed. Keep in mind that most off-the-shelf products require customisation so a full scoping of requirements is needed before solutions are sought. In that way, all costs can be understood.
Keep in mind as well that these are many web-based solutions that may fulfil your needs without extensive software or hardware investment.
One of the biggest hurdles in successfully integrating new technology, is employee adoption. Training, from a technical and benefits, point of view needs to be carefully planned and executed. Likewise, support needs to be given to employees, particularly in the early stages.
Given the time and money involved, as well as the strategic nature of the purchase, any investment in new technology requires a business case.