It is important for the business to have systems and processes to:

• ensure that staff understand how things work
• eliminate duplication
• reduce the learning process for new staff
• increase efficiency and eliminate wastage
• make information readily accessible
• add value to your business
• engender an open and transparent workplace.

While policies, procedures and processes may have been established, as the business grows and competes at a different level, its complexity will demand more control mechanisms, better communication and systems to drive efficiency.

Stepping up to the next level will also bring new and sophisticated competition. This may mean looking at new ways of doing things and employing new thinking to make sure that your business is as efficient and streamlined as possible, while still delivering a high level of satisfaction to the customer.