To solve problems as they arise, small businesses need effective conflict and grievance handling procedures tailored to the needs of their workplaces.
Businesses experience conflict with staff members, suppliers, customers, organisations or members of the public. The most common conflict for a small business is the grievance.
Establish a grievance procedure that ensures:
- complaints are fully described by those with the grievance
- everyone is given full details of allegations against them
- everyone has the opportunity and time to put their side of the story
- proceedings are conducted honestly, fairly and without bias
- proceedings are not delayed.
An effective grievance procedure provides:
- A peaceful method of conflict resolution to reduce industrial action and provide stability
- Quick and effective results
- Improved communications and working relationships
- Employee participation and consultation in the workplace
- Increased productivity and efficiency
- Resolution of problems with workplace change programs
- Better emotional wellbeing, performance and morale for employees
- Avoiding the cost and delays of going to special tribunals
- Natural justice for employees