New South Wales Government - Trade and Investment NSW

Small Business NSW

The New South Wales Government information website for people starting, running or growing a small business.

Conflict resolution

Useful links

Follow these links to guidance on managing conflict and grievance procedures:

Find out about complaints and dispute resolution in your state or territory

Grievance procedures
NSW Industrial Relations

Mediation information
NSW Retail Tenancy Unit

Consumer and business directory
ACCC

Fair work
Fair Work Ombudsman
Fair Work website for information on workplace rights and rules

Anti-discrimination policies and complaint handling
The Human Rights and Equal Opportunities Commission (HREOC)

For more information about managing conflict resolution in small business, visit the Australian Government's Legal Issues Guide for Small Business or contact your local Business Adviser.

Resources

Events

Important

To solve problems as they arise, small businesses need effective conflict and grievance handling procedures tailored to the needs of their workplaces.