There are smart ways in which a business can maximise the use of its telecommunications systems.

Ensure that you have the right system. Assess your internal needs, including usage (mobile and fixed line) and need for international calling. Then talk to various providers to understand telecommunications plans and the discounts that apply.

You can usually negotiate better deals with the more services you put under one plan. But understand the implications of signing a contract and what you are locked in for.

If you are providing staff with mobile phones, beware of internet download charges and ensure they are covered in your plan or that usage is restricted.

Make sure your business has a policy on mobile phone usage so staff know what the business will pay for and what it will not.

Consider using new technologies such as VOIP (voice over IP) to reduce telecommunication costs. An example of this is Skype which uses both audio and video communications technology over the internet.

Video conferencing is another technology which can save on costs such as travel and enhance internal and customer communication. Video conferencing can be conducted over the internet as well.