The small business owner who invests in recruiting, developing and retaining the best people will be rewarded. Your staff should feel appreciated and be part of the team.

Consider the cost of replacing staff, regardless of the reason. It is obviously a better strategy to develop and retain loyal staff. There are many advantages of mature age workers.

Choose the right person for the job based on skill set, capability, culture fit and motivation.
Encourage and mentor your staff regularly.

Some key things to consider:

• create clear job descriptions and a regular performance and remuneration appraisal system
• explain the reporting structure and clearly communicate expectations
• invest in training and development
• provide a positive, supportive and creative working environment
• be approachable and reward staff with financial and other benefits
• provide a clear career path.