People are critical to the success of small businesses. However, there is no such thing as a typical employee.

Small business owners employ people from:

• all generations
• different cultures
• and even some with special needs.

Experienced business owners know that personal and professional development is essential for employees. This allows them to make a more significant contribution to the business.

Interpersonal skills, organisational ability and leadership are all highly valued and encouraged by business owners. Encouraging staff to pursue outside interests like hobbies, music, sport or art will in turn benefit your small business. Staff will appreciate that their employer supports personal development and nurtures the whole person.

As people increasingly value balance in work and life, positive support for employee development will be critical to staff retention.

Flexibility and understanding of the employee as a whole person is the key to providing a positive and supportive environment.

The implementation of personal development plans for staff in businesses of all sizes is recommended. Personal development plans should cover:

• career objectives
• further studies - courses and seminars
• skills and competencies training
• mentoring and coaching.